REFUNDS & REPLACEMENTS

We've currently only had to replace/refund less than 0.01% of all MNRL Orders so far. So any instance in which one is required is extremely unique, for which we apologise.

Just get in touch with the team if you have a problem, or even if you'd just like to speak to us about anything regarding MNRL and we'll reply within that same day :)

As for the boring legalities:

Any claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the product:

• For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 

If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.